Why Should You Use a Custom-built Dispatch Software?

The smooth and efficient running of a business depends on several different aspects. The current pandemic situation has completely changed the dynamics of business operations and has increased the need for better connectivity among various teams working on the same project. 

With the increased need for connectivity, the importance of Field Service Dispatch Software has grown tremendously. Such software can help connect your office team with the field team seamlessly, thus ensuring enhanced productivity. The demand for such software is increasing all the time, and it is expected to grow by 14% in the next four years from the current 48%. 

The software that aids in assigning tasks to field service technicians. The software helps assign tasks based on particular eligibility criteria, rules, and scheduling logic. It promotes the efficient running of business operations such as billing, customer relationship, and technician interactions.

Benefits of having Field Service Dispatch Software:

Improved client experience

Customer satisfaction has become the number one priority in today’s business landscape. This software provides clear communication, timely service, and visibility control over service needs to each customer.

The software allows customers to make service requests and check status update online. Moreover, the employees can also manage all these tasks on their mobile phones or computer.

 Tracking the progress of employees

The software provides insight into the progress of the field technicians. This will not only allow you to track the progress of the staff but also give an idea about the specific expertise of technicians. It also provides information about the effectiveness of your business strategies.

Recordkeeping

Keeping a record of all the billing, invoices, and payroll is essential but laborious at the same time. But with the integrated system of Field Dispatch Software, all these tasks can be completed with minimum effort.

The Field Dispatch Software allows you to track products, accept business payments, manage bills and payroll functions and calculate sales tax. It not only reduces human effort but also eliminates the risk of human error.

Automation

With the help of Field Service Dispatch Software, all your business functions run smoothly. The management system not only effectively manages the staff but also reduces the extra burden on managing authorities. The valuable insights facilitate data-driven decisions to set your business on the road to success.

Off-the-shelf dispatch software Vs Custom-built Software

Although both the options have their own pros and cons, but if you are looking for an option that does not compromise the quality of your services and offers you a flexible approach, then custom-built dispatch software is the most suitable option. A custom-built dispatch software offers low-operational costs, ease of upgrading and complete ownership. 

Here we will discuss some of the reasons why custom-made dispatch software should be your priority.

Meets your needs

As the software is built according to your needs, it provides a prompt solution to the problem you may face. You can also add additional updates and install apps in order to maximize the functionality of your working system.

Lifetime Support

As opposed to off-shelf dispatch software, custom-built software comes with Lifetime support and product updates. So, you do not have to pay the additional costs for any kind of update.

Moreover, the software integrates well into your existing working system.

Security

Security should be your utmost preference when choosing the right Field Service Dispatch Software. A custom-built software gives you complete control over your data and helps keep it secure at all times. This prevents your data from being attacked by hackers.